Widerrufsrecht

Return Policy

Our return policy lasts 30 days, which means you have 30 days from the date of receiving your item to request a return.

Return Conditions:

To be eligible for a return, the item must meet the following requirements:

  • Be in the same condition as received.
  • Must not have been used or worn.
  • Retain its original tags and packaging.
  • Include the receipt or proof of purchase.

To initiate a return, contact us at hello@ratnajewelry.com.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.
Items sent without prior authorization will not be accepted.

For any questions regarding returns, please contact us at hello@ratnajewelry.com.

Damaged or Incorrect Items

It is important to inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and find a solution.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom-made or personalized products.
  • Personal care items (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards are non-refundable.

If you have questions about a specific item, please contact us before making a purchase.

Exchanges

The fastest way to obtain a different item is to return your original item and make a separate purchase once the return is approved.

Refunds

  • Once we receive and inspect your return, we will notify you whether your refund is approved.
  • If approved, the refund will be automatically processed to your original payment method within 10 business days.
  • Depending on your bank or credit card provider, it may take additional days for the refund to reflect in your account.

If 15 business days have passed and you have not received your refund, please contact us at hello@ratnajewelry.com.

Consumer Rights in Florida

According to Florida consumer protection laws, businesses are not required to accept returns unless the product is defective or the store has a written return policy. Our company offers a 30-day voluntary return period, complying with consumer rights within the state